Shipping policy

Speed of Delivery:

Our 2 wheeled bins (75-360 litres) are available with FREE NEXT WORKING DAY DELIVERY (applicable to England, Wales & Industrial Scotland only, deliveries to other areas in Scotland may incur an extra charge). Orders must be placed by 12:30pm Mon-Fri for same day processing. Any orders that are placed after 12:30pm will be processed the following working day.

Our 4 wheeled bins (660 - 1100 litres) are delivered FREE OF CHARGE (applicable to England, Wales & Industrial Scotland only, deliveries to other areas in Scotland may incur an extra charge). The standard delivery service for our 4 wheeled bins is 3-5 WORKING DAYS on all orders that are placed before 12:30pm Mon-Fri. Any orders that are placed after 12:30pm will be processed the following working day.

Our offices are open Monday - Friday (excluding bank holidays). Orders placed on non-working days will be processed on the next available working day.

How Delivery Works:

If you purchase two or more bins from us then they may be stacked in the following ways:

75 Litre Wheelie Bins x 4
120 Litre Wheelie Bins x 3
140 Litre Wheelie Bins x 3
240 Litre Wheelie Bins x 2
360 Litre Wheelie Bins x 2
660 Litre Wheelie Bins x 4
1100 Litre Wheelie Bins x 4

For multiple purchases of wheelie bins the wheels and axles will come fitted to the bin at the bottom of the stack. Any remaining wheels and axles will be safely stowed in the top bin for fitting by the customer. To fit the wheels simply insert the axle and press the wheel on. No tools are required.

All of our wheelie bins are brand new and are wrapped for delivery to try and minimise the amount of scuffs and marks that they might receive during transport. Every effort is made to ensure that this doesn’t happen but in the event that a bin is marked it will not affect the performance or functionality of the bin in any way.

If you are unavailable to accept delivery on the day of delivery, it is our courier's policy to leave the item(s) in a safe location. A photograph will be taken of where the delivery has been left which serves as proof of delivery.
Your telephone number may be printed on the delivery note and passed on to our courier in the event that they need to contact you regarding your delivery however, it will NOT be passed to any other companies that are not related to your order.

It is our courier's policy to deliver to point of access only therefore we cannot guarantee that the driver will move item(s) to a specific location on the customer's behalf. This includes delveries to flats or apartment blocks where the driver is only insured to deliver to the door of the building and therefore not obliged to carry deliveries up flights of stairs or lifts.

For goods that arrive palletised, It is the customer's responsibility to unwrap and remove the goods from the pallet. The delivery driver is not responsible for taking the pallet away.

Refused or Failed Deliveries:

If a delivery is refused by the customer, or cannot be completed for reasons beyond our control (including, but not limited to, incorrect delivery information being provided, no one being available to accept the delivery where required, restricted or unsafe access, or the customer requesting the courier to return the goods), we reserve the right to deduct any costs incurred from any refund due.

These costs may include, where applicable, the original delivery charge, return carriage costs, redelivery charges, storage charges, disposal charges, or any other charges incurred by us as a result of the failed or refused delivery.

Any deductions will be limited to the actual costs reasonably incurred by us.

Please note that delivery charges are non-refundable once goods have been dispatched. Where a delivery is refused or cannot be completed for reasons beyond our control, any additional costs incurred may also be deducted from any refund due.