Refund policy

Damages:
All discrepancies must be notified to getWheelieBins within 48 hours of delivery. getWheelieBins accepts no liability for claims notified after this time nor for any products that have been signed for 'in good condition'. If you are unable to inspect the goods at the time of delivery then please sign the delivery note as 'unchecked' otherwise it will be assumed that the goods have been received in good condition.

Upon the report of the damaged goods we will arrange for a courier to collect them at the earliest opportunity. On occasion, we may require photographic evidence of the damaged goods before initiating the collection.

Once the goods have been returned to us and we have conducted a visual inspection of the damage to our satisfaction, we will then arrange for the re-delivery of the order at the earliest possible date, completely free of charge. Alternatively, you may prefer to receive a refund.

We regret that we cannot accept returns of wheelie bins that have been used, or had accessories fitted to them.

If you wish to return an item to us that is undamaged, please refer to the Cancellations section below.

Warranty
All products supplied by getWheelieBins are covered against manufacturing defects for a reasonable period from the date of delivery.

This warranty does not cover damage or failure caused by:

Normal wear and tear
- Impact, misuse, or accidental damage
- Environmental exposure (including weathering, corrosion, or contamination)
- Incorrect installation, modification, or repair carried out by anyone other than Yellow Shield Ltd t/a getWheelieBins.
- Damage occurring during use after delivery
- Components subject to mechanical movement (including but not limited to locks, latches, hinges, springs, and similar fittings) are subject to wear through normal use. Failure of these components due to wear, impact, or misalignment during use is not considered a manufacturing defect.

Where a fault is reported, Yellow Shield Ltd t/a getWheelieBins reserves the right to inspect the product or request photographic evidence before determining the appropriate course of action.

Cancellations & Returns:

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days, beginning the day after the goods are delivered to you.

To exercise your right to cancel, you must notify us in writing (email is acceptable) within this 14-day period.

Once you have notified us of cancellation, you must return the goods to us within 14 days.

You will be responsible for the cost of returning the goods unless the item is faulty or we delivered the item in error.

Returned goods must be unused and in a resalable condition. We reserve the right to make a deduction from the refund for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

If you are unable to arrange return transport, we can organise collection via our courier; however, a carriage charge will apply.

Once the goods are received back and inspected, we will process your refund within 14 days.

Please note that personalised, customised, or made-to-order items, and services that have been fully carried out with your agreement (e.g. fitting wheelie bin lid locks or similar modifications), are exempt from cancellation rights once work has commenced.

Nothing in this policy affects your statutory rights under UK consumer law.